CTM Piyush Gupta reviews public grievances during the Solution Camp at the District Secretariat in Yamunanagar.
Solution Camps to Be Held Twice a Week on Mondays and Thursdays; 9 Complaints Received at District Secretariat
YAMUNANAGAR / POD DESK
City Magistrate (CTM) Piyush Gupta has directed officials to make every possible effort to resolve the problems of complainants attending the Solution Camp at the earliest, preferably on the spot. He said that where a complaint requires verification of documents or any other inquiry, officials must ensure that the matter is processed promptly and resolved within the stipulated timeframe.
Gupta was addressing officials during a Solution Camp organised at the District Secretariat auditorium. He said the primary objective of these camps was to provide citizens with a convenient platform where their grievances could be heard directly by the administration and appropriate action could be initiated without unnecessary delay.
The CTM said that as per the directions of the state government, changes had been made in the schedule of Solution Camps organised for the prompt resolution of public grievances. The camps will now be held twice a week, on Mondays and Thursdays, from 10 am to 12 noon.
He said that, as before, Solution Camps would continue to be organised at both the district and sub-divisional levels, allowing citizens to approach the administration at a convenient level for the resolution of their grievances.
Gupta stressed that officials should adopt a citizen-centric approach while dealing with complaints. He said that every applicant coming to the camp with a genuine problem should be heard patiently and that officials should make every effort to resolve the issue during the camp itself wherever possible.
He added that some complaints could require verification of official records, documents, site inspections or coordination with other departments. In such cases, officials should not allow the matters to remain pending unnecessarily. Instead, the concerned departments should take prompt action and ensure that the complainant receives a resolution within the prescribed timeframe.
The CTM said that timely disposal of grievances was important not only for providing relief to citizens but also for strengthening public confidence in the administration. He directed officials to maintain proper coordination between departments so that complaints involving more than one department could be resolved without the complainant being forced to make repeated visits to government offices.
A total of nine complaints were received during the Solution Camp held under the chairmanship of CTM Piyush Gupta. The complaints covered a range of civic, revenue, electricity, property and public safety-related issues.
Roop Singh, a resident of Khanpur village, raised the issue of dirty water being allowed to accumulate in wheat fields in the village. He sought appropriate action to prevent the stagnant or contaminated water from affecting the agricultural crop.
Suman Lata, a resident of Jagadhri Workshop, approached the camp regarding approval of a plot. She also sought action against officials of the Municipal Corporation whom she alleged were responsible for construction-related work involving a street and sewerage system.
Another complainant, Anil Kumar of Jagadhri, raised the issue of a defective electricity meter. He also complained that the electricity bill was not being delivered to him on time by the concerned electricity staff and sought necessary corrective action.
Seema Rani of Krishna Market brought before the administration a complaint regarding the alleged misuse of an official weapon to intimidate the complainant. The matter was placed before the officials for appropriate examination and action.
Gulkhan Singh of Yamunanagar approached the camp seeking correction of his Property ID. Property-related documentation and identification issues can often create difficulties for residents, and the complainant requested that the relevant records be examined and corrected.
Similarly, Praveen Kumar of Vishnu Nagar sought correction of an electricity bill, while Ramkishan of Yamunanagar raised the issue of removing an alleged unauthorised encroachment from government land.
The CTM directed the concerned officials to examine each complaint carefully and take action according to the applicable rules. He emphasised that the purpose of the Solution Camps was not merely to receive complaints but to ensure their effective disposal.
He said that where a matter could be resolved immediately, the concerned officer should make every effort to do so without delay. Where additional investigation was necessary, the complainant should not be left uncertain about the status of the case. The concerned department should undertake the required verification and move the case towards a final decision within the prescribed period.
Gupta also stressed the importance of maintaining proper records of complaints and the action taken on them. He said effective monitoring of pending cases was necessary to ensure that grievances did not remain unresolved for long periods.
The administration’s emphasis on regular Solution Camps is aimed at bringing grievance redressal closer to citizens. By holding the camps at both district and sub-divisional levels, residents can directly present their problems before officials instead of navigating multiple offices independently.
The CTM said public representatives and officials should work together in a coordinated manner to ensure that genuine grievances are resolved efficiently. He also stressed that officials should remain sensitive towards citizens approaching the administration, particularly those who may face difficulties in understanding government procedures.
The meeting was attended by DIO Paras, Superintendent in the Deputy Commissioner’s Office Anup Kumar, special member of the Solution Camp Khairati Lal Batra, Jagdis Babbar and officials from various departments.
The administration reiterated that citizens can use the Solution Camps as a direct platform to bring their grievances to the notice of the authorities. Officials have been instructed to focus on timely disposal and ensure that matters requiring departmental verification or documentation are not unnecessarily delayed.
With the revised schedule of Solution Camps on Mondays and Thursdays from 10 am to 12 noon, citizens will now have two fixed opportunities every week to present their grievances at the district and sub-divisional levels.
The administration said the ultimate objective of the initiative is to provide citizens with timely relief, improve coordination among departments and make the grievance-redressal mechanism more responsive, transparent and accessible.
