Deputy Commissioner Preeti’s administration holds grievance camps twice a week; citizens can raise issues related to pensions, electricity, water, Family ID and other public services.
YAMUNANAGAR / PEN OF DEMOCRACY NEWS DESK
The Yamunanagar district administration is organising Samadhan Camps every Monday and Thursday at the Secretariat in the Deputy Commissioner’s Office to address public grievances and help residents access government services without making repeated visits to government offices.
Providing details, City Magistrate Piyush Gupta said the camps were being held in accordance with Haryana Government directions to ensure the prompt and effective resolution of citizens’ problems. The camps take place from 10 am to 12 noon, during which residents can present their complaints to the administration and the concerned officials are instructed to take timely action.
Gupta said the Samadhan Camps serve as a direct channel of communication between the government and the public. They are intended to make grievance redressal more accessible and ensure that people can bring their concerns before the administration through a designated forum.
Complaints Related to Multiple Departments Heard
Residents can raise issues concerning revenue matters, Parivar Pehchan Patra (Family ID), pensions, electricity, water supply, municipal services, social security and other departments. The administration aims to direct each complaint to the appropriate authority and ensure that it is dealt with without unnecessary delay.
Gupta instructed officials to give priority to cases that can be resolved on the spot. Where a complaint requires action at a higher level or intervention by another department, it should be forwarded to the appropriate authority and followed up regularly.
He stressed that grievance redressal should not be delayed because of administrative negligence. Officials were also directed to inform complainants about the action taken on their applications so that residents remain aware of the status of their cases.
Officials Told to Ensure Timely Action
Gupta said the camps were intended not merely to receive complaints but also to facilitate their resolution. He emphasised that matters which can be settled during the camp should be addressed on the spot wherever possible. Complaints requiring further examination should be sent to the relevant department, with regular monitoring to ensure that they do not remain unattended.
He also appealed to residents to make use of the Samadhan Camps and present their problems before the district administration. The initiative, he said, provides a platform for citizens to raise concerns and seek administrative intervention without having to make repeated trips to different offices.
The administration has reiterated that all departments must remain responsive to public grievances. Officials have been asked to avoid negligence, communicate the progress of complaints to applicants and ensure that government services and welfare schemes reach eligible residents more conveniently.
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Several citizens brought their complaints to the Samadhan Camp. Kusum Devi, a resident of Sabilpur, sought a reduction in the income recorded in her Parivar Pehchan Patra. Sahib Singh, son of Daya Ram, raised the issue of drainage of dirty water, while Rekha Rani, wife of Khem Chand and a resident of Kail, requested a waiver of her electricity bill amount.
According to the information provided by the administration, the complaints brought to the camp were addressed by the concerned officials. The cases reflected the range of everyday issues for which residents can approach the district administration, from family identity records and electricity bills to local sanitation and drainage concerns.
The administration’s approach is to examine complaints according to their nature, direct them to the responsible department and facilitate a timely response. Cases that can be resolved immediately are to be prioritised, while matters requiring further action are to be monitored until the relevant process advances.
NEWS NOTE
The administration says complaints raised at the camp were addressed by the concerned officials. Residents can attend the Samadhan Camps on Mondays and Thursdays from 10 am to noon.
Samadhan Camps Aim to Strengthen Public Access
The district administration said the broader purpose of the camps was to make public services easier to access and strengthen communication between citizens and officials. By providing a fixed time and place for grievance redressal twice a week, the initiative seeks to reduce the need for residents to visit multiple government offices to pursue their concerns.
The administration has also stressed the importance of accountability in the process. Informing complainants about the action taken on their applications is intended to help them understand the progress of their cases and strengthen public confidence in administrative services.
The camps are being held under the guidance of Deputy Commissioner Preeti, with officials from different departments participating in the process. Residents have been encouraged to use the facility for their concerns relating to government departments and public services.
Designated members of the Samadhan Camp, Jagdish Babbar, Neeraj Gupta, Surender Sharma and Khairati Lal Batra, were present along with officials from various departments.
The district administration has reiterated its commitment to transparent, accountable and responsive governance, with an emphasis on resolving public grievances within a reasonable timeframe and helping citizens access government services and schemes more conveniently.
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