Cooperation Department Principal Secretary Pankaj Yadav reviews complaint disposal and development progress; DC Preeti directs officials to clear pending cases within stipulated timelines
YAMUNANAGAR | PEN OF DEMOCRACY NEWS DESK
Haryana Cooperation Department Principal Secretary Pankaj Yadav on Friday chaired a state-level review meeting with Deputy Commissioners and other concerned officials through video conferencing from Chandigarh, focusing on public grievances, their timely disposal and the progress of development works across districts. He issued directions to officials to ensure that complaints received through Jan Samvad and other platforms are resolved promptly and effectively.
During the meeting, Yadav sought detailed information from Deputy Commissioners about complaints received through Jan Samvad and other public grievance mechanisms, the status of pending cases and the progress of development works in their respective districts. He said continuous monitoring was being undertaken in accordance with the directions of Chief Minister Nayab Singh Saini to ensure speedy and effective resolution of problems faced by citizens.
The Principal Secretary emphasised that public complaints should be treated as a priority by all departments and that officials must work towards resolving them within the prescribed time limit. He reviewed various aspects related to pending grievances, Action Taken Reports (ATR) and the overall status of complaint disposal and issued necessary directions for improving performance wherever required.
During the review, Yamunanagar received appreciation for its performance in grievance redressal. Deputy Commissioner Preeti presented the district’s progress report to the Principal Secretary and assured him that all directions issued during the meeting would be implemented in letter and spirit.
Yadav congratulated the Deputy Commissioner and said Yamunanagar had secured the second position in the state in the disposal of public grievances, with a reported redressal rate of 59 per cent. The recognition came during the state-level assessment of grievance-related work and highlighted the district’s efforts towards addressing complaints received from citizens.
The Deputy Commissioner assured the Principal Secretary that complaints and problems raised by residents would be addressed within the stipulated time frame. She said special attention would be given to pending grievances so that cases do not remain unresolved unnecessarily.
Following the video conference, Preeti held a meeting with district-level officers and reviewed the status of complaints received through Jan Samvad, Samadhan Shivir, CM Window and other channels. She directed officials to ensure that every complaint is examined seriously and disposed of on priority.
The Deputy Commissioner made it clear that no complaint should be kept pending without a valid reason. She instructed officials to ensure that each grievance is processed and resolved within the prescribed timeline and that citizens receive an appropriate response.
She particularly directed senior officers to remain personally present at Samadhan Shivirs and take the proceedings seriously. She said the Chief Minister himself monitors the functioning of these grievance-redressal initiatives, making it essential for officers to remain attentive to complaints brought by citizens and ensure effective follow-up.
Preeti also sought department-wise information regarding the status of Action Taken Reports. She directed officials to expedite the disposal of cases where ATRs were pending and ensure that the action taken on complaints is properly recorded and communicated through the appropriate channels.
She said Jan Samvad and Samadhan Shivir initiatives have been introduced with the objective of providing citizens with a convenient mechanism to raise their problems and obtain timely and satisfactory solutions. Such platforms can be effective only when departments respond promptly and coordinate with one another, she added.
The Deputy Commissioner instructed all departments to work in close coordination and give priority to complaints requiring action from more than one department. She said citizens should not be required to repeatedly approach different government offices for resolution of the same issue.
Officials were also directed to keep track of complaints until their final disposal rather than considering the matter complete merely after initiating action. The emphasis was on ensuring that grievances are addressed substantively and within the prescribed timeframe.
The review meeting also underlined the importance of accountability in public grievance management. With complaints being received through multiple channels, officials have been asked to maintain proper records, monitor pending cases and ensure that Action Taken Reports are updated regularly.
Yadav’s state-level review provided an opportunity to assess the performance of districts and identify areas requiring greater attention. The focus remained on reducing pendency, improving coordination among departments and ensuring that government services respond effectively to citizens’ concerns.
For Yamunanagar, the district’s reported second-place ranking at a 59 per cent grievance-redressal rate was highlighted during the meeting. The Deputy Commissioner said the administration would continue working to improve the disposal of pending complaints and strengthen the monitoring mechanism.
The district administration has also been instructed to ensure that officers participating in Samadhan Shivirs remain accessible to the public and deal with complaints with seriousness. The objective is to make grievance-redressal platforms more responsive and ensure that citizens receive solutions without unnecessary delays.
The administration’s emphasis on timely disposal comes as the government continues to monitor public complaints through Jan Samvad, Samadhan Shivir, CM Window and other mechanisms. Officials have been asked to treat these platforms as important instruments of direct interaction between citizens and the administration.
Preeti reiterated that every complaint represents a problem faced by an individual or family and therefore deserves appropriate attention. She directed officers to examine the facts of each case, coordinate with the concerned departments and take necessary action within the stipulated period.
She also stressed that unresolved complaints should not accumulate and that officials must regularly review their pending cases. Department heads were asked to personally monitor the progress of grievances under their jurisdiction and ensure that delays are avoided.
The meeting was attended by Additional Deputy Commissioner Naveen Ahuja, Jagadhri SDM Vishwanath, Radaur SDM Narendra Kumar, ASP Ashish Chaudhary, Zila Parishad CEO Brahm Prakash, District Town Planner Rajesh Kumar, District Revenue Officer Tarun Sahota, District Information and Public Relations Officer Dr Manoj Kumar, Municipal Corporation Executive Officer Jasbir, District Education Officer Premlata, medical head Dr Divya Mangla, Executive Engineer Pawan Chhikkara, Puneet Mittal, Saurabh Ahlawat and other concerned officials.
The district administration maintained that the grievance-redressal process would continue to be closely monitored, with priority being given to pending cases and complaints requiring time-bound action. The emphasis remains on ensuring that citizens’ concerns are addressed efficiently, transparently and within the prescribed timelines.
POD/DESK
