Dr Kuldeep Singh says citizen grievances are being addressed through a transparent and time-bound mechanism to reduce repeated visits to government offices
YAMUNANAGAR | PEN OF DEMOCRACY NEWS DESK
Vyasapur Sub-Divisional Magistrate Dr Kuldeep Singh has urged residents to make maximum use of the Samadhan Shivir held every Monday and Thursday in accordance with the directions of the Haryana government. He said the initiative was aimed at providing citizens with a convenient platform to register their grievances and ensuring that eligible complaints are addressed in a transparent and time-bound manner.
Dr Singh said the primary objective of the Samadhan Shivir was to resolve public grievances efficiently so that citizens would not have to make repeated visits to different government offices. He said the administration was making efforts to ensure that complaints received during the camps were examined and taken up on priority, depending on the nature and urgency of each matter.
The SDM said the state government was working seriously towards resolving issues faced by the general public and that the Samadhan Shivir had emerged as an important mechanism for bringing administration and citizens closer together. The regular camps provide residents with an opportunity to place their concerns directly before the administration and seek appropriate action without having to navigate multiple offices for routine grievances.
According to Dr Singh, complaints relating to a wide range of government services can be brought before the Samadhan Shivir. These include matters concerning Parivar Pehchan Patra, ration cards, social security pensions, the police department, Panchayati Raj institutions and other government departments.
He said residents should use the camps to bring forward genuine problems for which they require administrative intervention. Complaints are examined according to their nature, and officials concerned are directed to take appropriate action wherever necessary.
The SDM explained that complaints which can be resolved immediately are addressed on the spot whenever possible. Cases requiring verification, coordination with another department or additional administrative action are taken up subsequently, with action to be ensured within the prescribed timeframe.
The emphasis on time-bound disposal is intended to prevent grievances from remaining pending for prolonged periods. It also enables applicants to know that their complaints have entered an established administrative process and are being followed up by the concerned authorities.
Dr Singh said the administration was committed to making grievance redressal more accessible to residents. He appealed to citizens not to hesitate in approaching the Samadhan Shivir when they face problems related to government services or departmental matters.
The initiative is particularly intended to reduce the inconvenience faced by people who may otherwise have to visit several offices to get a single issue resolved. By bringing representatives of different departments and grievance-related matters within a common administrative framework, the camps seek to make the process more convenient for citizens.
Issues related to identity and welfare documentation can also be brought before the camps. Residents facing problems concerning Parivar Pehchan Patra, ration cards or social security pensions can approach the designated grievance platform. Similarly, complaints concerning police matters, Panchayati Raj institutions and other departments can be submitted for examination and necessary action.
The SDM stressed that citizens should provide accurate information and relevant documents while presenting their complaints. Complete information can help the concerned officials understand the issue and take appropriate action without unnecessary delay.
The Samadhan Shivir also provides an opportunity for officials to understand recurring problems faced by residents and identify areas where administrative intervention may be required. Complaints received through the camps can help departments assess the nature of difficulties faced by citizens and improve the delivery of public services.
Dr Singh said the purpose of the initiative was not merely to receive complaints but to ensure their effective disposal. Where immediate resolution is possible, officials are expected to address the issue without delay. Where a complaint requires a detailed process, action is to be taken within the prescribed period.
He urged residents to participate actively in the grievance redressal mechanism and make the most of the facility being provided by the government. Public cooperation, he said, was important for ensuring that genuine grievances reached the appropriate authorities and were followed through to their logical conclusion.
The Monday and Thursday schedule also provides residents with regular opportunities to approach the administration rather than waiting for special grievance hearings or individual appointments. This recurring mechanism is intended to make public grievance redressal a more accessible and predictable process.
The initiative reflects the state government’s emphasis on direct interaction with citizens and faster resolution of routine administrative problems. For residents, timely access to officials can be particularly useful in cases where a pending document, welfare benefit or departmental service is affecting their daily lives.
Dr Singh reiterated that the administration would continue to focus on transparency and timely action while dealing with complaints received through the Samadhan Shivir. He said the objective was to ensure that citizens receive appropriate assistance without unnecessary procedural hurdles.
The SDM’s appeal comes with an emphasis on greater public awareness about the grievance mechanism. Residents who are unaware of the facility may continue to approach individual offices repeatedly, whereas the Samadhan Shivir provides a designated platform through which their complaints can be formally presented and referred to the concerned department.
Citizens can therefore use the camps to raise matters related to welfare schemes, identity and ration documentation, pensions, police services, Panchayati Raj institutions and other government departments. Complaints that can be resolved immediately may be addressed during the camp, while matters requiring further inquiry or departmental action will be pursued within the prescribed timeframe.
Dr Kuldeep Singh urged residents to make regular use of the Samadhan Shivir and cooperate with officials by providing the necessary details and documents. He said the administration’s objective was to ensure that public grievances were handled fairly, transparently and within a reasonable timeframe.
The initiative is ultimately intended to strengthen the connection between citizens and the administration while making grievance redressal more responsive. By providing a regular platform on Mondays and Thursdays, the government seeks to ensure that residents have a structured avenue through which their concerns can be heard and appropriate action initiated.
Dr Singh said citizens should come forward with their genuine grievances and take advantage of the facility. He reiterated that the administration was committed to resolving public issues efficiently and ensuring that complaints requiring further action were followed up within the stipulated timeframe.
POD/DESK
