CTM Piyush Gupta directs officials to make every effort to resolve public complaints at the earliest and ensure time-bound disposal of matters requiring verification or documents

PEN OF DEMOCRACY NEWS DESK
YAMUNANAGAR

City Magistrate (CTM) Piyush Gupta has directed officials to make every possible effort to resolve the grievances of citizens visiting the Samadhan Shivirs at the earliest and ensure that complaints requiring documents, verification or other administrative procedures are also disposed of within a fixed timeframe.

Gupta said the Haryana government has revised the schedule of the Samadhan Shivirs being organised to provide citizens with a direct and convenient platform for the speedy resolution of their grievances. Under the revised arrangement, the Samadhan Shivirs will now be held twice a week, on Mondays and Thursdays, from 10 am to 12 noon. The camps will continue to be organised at both district and sub-divisional levels.

The CTM was speaking while presiding over a Samadhan Shivir organised in the auditorium of the District Secretariat. During the camp, six complaints were received from residents concerning different civic, administrative and personal matters.

Yamunanagar resident Ankit Kumar approached the Samadhan Shivir seeking correction of his Property ID and resolution of an electricity bill-related issue. Pankaj Sharma of Gulab Nagar raised a complaint regarding alleged failure to take legal action. Jai Shankar of Yamunanagar sought correction of his income details in the Parivar Pehchan Patra.

Nisha Rani of Khurdi raised a complaint concerning an alleged assault and demand for dowry, while Jaswinder Kaur of Satgauli complained that the concerned Patwari had not recorded an intqal.

Gupta directed the concerned officials to examine the complaints and take necessary action in accordance with the applicable rules. He stressed that whenever a grievance can be resolved at the Samadhan Shivir itself, every effort should be made to dispose of it on the spot.

He further said that if the resolution of a complaint depends upon verification, supporting documents, field inspection or another administrative procedure, the concerned department must ensure that the matter is processed and resolved at the earliest within the prescribed timeframe.

The CTM emphasised that the purpose of the Samadhan Shivirs is not merely to receive complaints but to provide an effective mechanism through which citizens can obtain timely solutions to their genuine problems. He said people should not be forced to repeatedly visit different government offices for matters that can be addressed through proper coordination among departments.

Gupta also stressed the importance of informing complainants clearly whenever additional documents or information are required. Such communication, he said, can prevent unnecessary delays and enable departments to process cases more efficiently.

The CTM directed officials to take public grievances seriously and maintain proper follow-up on complaints requiring action beyond the Samadhan Shivir. Departments were also asked to ensure that cases involving verification or other formalities do not remain pending unnecessarily.

He said regular Samadhan Shivirs provide citizens with an opportunity to interact directly with government officials and bring their concerns before the administration. The revised schedule, under which the camps will be conducted twice every week, is expected to provide residents with more frequent opportunities to seek assistance.

The Samadhan Shivirs will be held every Monday and Thursday from 10 am to 12 noon at the district and sub-divisional levels. Citizens can approach the appropriate Samadhan Shivir with their genuine grievances and seek intervention from the concerned departments.

The administration has placed emphasis on timely disposal, accountability and citizen convenience. Officials have been instructed to ensure that the grievances received through the Samadhan Shivirs are dealt with according to established procedures and that unnecessary delays are avoided.

Gupta said administrative efficiency depends not only on receiving complaints but also on ensuring that appropriate action follows. Where an issue cannot be resolved immediately, the concerned officials must complete the required process within the prescribed timeframe.

The CTM’s directions are aimed at strengthening the grievance redressal mechanism and ensuring that citizens receive responsive services from government departments. The administration expects officials to work in coordination so that genuine public complaints are resolved efficiently.

The six complaints received during the Samadhan Shivir covered issues relating to Property ID, electricity bills, legal action, income details in the Parivar Pehchan Patra, an alleged assault and dowry demand, and non-recording of an intqal by a Patwari.

The administration said such direct interaction with citizens also helps officials understand problems at the ground level and take corrective measures. Regular monitoring of complaints can further help identify recurring administrative issues and improve the delivery of public services.

Gupta reiterated that citizens should not have to move from one office to another repeatedly for legitimate work. Wherever immediate disposal is possible, officials should make every effort to resolve the matter at the Samadhan Shivir. In cases requiring verification or documentation, the process should be completed without avoidable delay.

The special members present at the Samadhan Shivir included Khareti Lal Batra, Neeraj Gupta and Surendra Sharma, along with officials from various departments.

The administration has appealed to residents to make effective use of the Samadhan Shivirs and bring their genuine grievances before the appropriate authorities. Officials have also been instructed to provide necessary assistance to citizens and ensure that the objective of the Samadhan Shivir is achieved through prompt and time-bound action.

The revised arrangement of holding Samadhan Shivirs twice a week is expected to strengthen public access to the administration and create a more regular channel for grievance redressal. By providing fixed days and timings, the administration aims to make it easier for citizens to approach officials regarding issues requiring government intervention.

The initiative also places greater responsibility on government departments to ensure that complaints do not remain unresolved after being received. Officials will have to examine the nature of each grievance and determine whether it can be settled immediately or requires further verification and documentation.

The CTM said that the administration’s priority is to make grievance redressal more efficient and citizen-oriented. He directed all concerned officials to perform their responsibilities seriously and ensure that genuine complaints receive appropriate attention.

The Samadhan Shivirs will therefore continue to provide an important platform for direct interaction between citizens and the administration in Yamunanagar. With the revised twice-weekly schedule, residents will have more regular opportunities to raise their concerns, while officials will be expected to ensure speedy, transparent and time-bound disposal of grievances.

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